Operations Review Associate - Sunrise, FL

The Opportunity

Operations Review Associate - Sunrise, Florida (in-person)

Pay starting at $22.00 per hour

The Operations Review Associate supports the accuracy and integrity of operational data. This role partners closely with underwriting, accounting, and compliance teams to review workflows, resolve discrepancies, and maintain accurate records across multiple systems.

The ideal candidate is detail-oriented and analytical, with a solid understanding of MGA operations and carrier guidelines. They are comfortable working across multiple platforms, managing priorities in a fast-paced environment, and collaborating effectively with cross-functional teams.

Benefits:

• Paid Time Off
• 10 Paid Holidays
• 401(k) with company match up
• Medical, Dental, & Vision insurance
• Supplemental benefits including company paid long-term disability and life insurance.
• Insurance designation reimbursement and additional annual pay.

Responsibilities include:

• Act as a cross-functional liaison between underwriting, accounting, brokers, carriers, and external partners to resolve policy and billing discrepancies.
• Ensure data integrity across agency management and carrier systems by auditing records and coordinating timely corrections.
• Process policy transactions including non-renewals, endorsements, cancellations, and required compliance documentation in accordance with carrier and regulatory guidelines.
• Research and reconcile discrepancies involving premiums, commissions, fees, taxes, and risk classifications to ensure accurate policy issuance and reporting.
• Support Accounts Payable and Accounts Receivable by reviewing outstanding balances, resolving invoicing discrepancies, and facilitating financial adjustments.
• Partner with IT and system development teams to troubleshoot platform issues, improve workflow efficiency, and enhance policy administration processes.

Job Requirements:

• High School Diploma or General Education Diploma (G.E.D.)
• 2-3 years of insurance processing experience preferred
• Problem analysis and resolution
• Strong customer orientation, excellent interpersonal and communication skills
• Team player with a commitment to company values
• Knowledge of AIM & ImageRight is preferred

Who We Are

Bass Underwriters, Inc. is a leading Managing General Agency for commercial property and casualty insurance. We focus on risks that fit outside the box and play a pivotal role between agents and insurance carriers. Our relationships are driven by our commitment to our independent agents, and that translates into every team here are Bass Underwriters.